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Amplex Careers

Amplex is growing local internet service provider looking for motivated career orientated individuals.


Current Job Postings:


Customer Service Technician (CST)


Pay Rate:  $15.00/hr

Work Shift -  2nd



Provide support for Amplex customers and installers over the phone and in person.

 

Reports To: Call Center Manager

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

·      Take technical support calls from customers and provide customers with satisfactory resolutions

·      Take technical calls from installers and provide installers with information and facts to support their work in the field

·      Working knowledge of Billmax, OTRS, Calendar, NAGIOs

·      Monitor all in house systems you have been given access to in order to resolve any problems and/or potential problems of the services provided by Amplex

·      The ability to work flexible hours and required to work as part of an On-call rotation

 

EDUCATION AND/OR EXPERIENCE

High School diploma or general education degree (GED).
Prefer 1 year technical support experience.

 

LANGUAGE

Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual.  Ability to write routine reports/tickets and correspondence.  Ability to speak clearly and effectively on the phone and in person with customers and installation techs.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts/percentages.  Ability to apply concepts of basic algebra and geometry.

 

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.

 

PHYSICAL DEMANDS

The job requires sitting at a desk for over 75% of an eight hour day.  The job requires close vision in order to view a monitor and the ability to type.  Normal in office lifting, pushing and pulling.

 

WORK ENVIRONMENT

The work environment is indoors within a personal office cubical. 


Interested?  Email your cover letter and resume to jobs@amplex.net